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    USA & Canada: 1-888-900-2299 (Toll Free)
    International:    1-514-695-2299
    from 8 am To 10 pm EST

    Contact Us

    There are many ways to get in touch with us so please don’t hesitate to email, phone, fax, or mail. We are here to help!

    Product Related Questions

    Please ask us here.

    Order Shipping Status

    If you have not received your order and believe it is late, please make sure that your credit card has been billed before you call us. We ship the product the same day the credit card is charged. Orders should arrive 7-10 business days after the credit card has been charged. If your shipment is overdue, please email us at

    Response Times

    We will attempt to respond to all requests on the same business day, and certainly within 1 business day. Please note that the hours of operation for our customer service desk are Monday-Sunday from 8:00 a.m. to 10 p.m. Eastern Time.

    Returns and Refunds

    Please do not send us any parcels back until you check with us so we can give you the information on where you should return the parcel.

    All returns are subject to a 20% re-stocking fee. Returns are not accepted after 14 days and shipping charges are not refunded. If the parcel is “returned to sender” without being accepted by the receiver shipping charges to return the parcel to the sender will be deducted from you account. If you still have questions, or wish to check on the status of your refund, please email us at

    All Other Order-Related Customer Services Questions:

    Phone : Order Line: 1-888-900-2299
    Customer Service : Phone: +1.514.695-2299
    OUTSIDE NORTH AMERICA : +1.514-695-2299

    Fax : +1.514-695-2287

    Mail : ALTRAMED Health Products Inc.
    3551 St. Charles #241
    Kirkland, Quebec, Canada
    H9H 3C4

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