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There are many ways to get in touch with us so please don't hesitate to email, phone, fax, or mail. We are here to help! Product Related Questions Ask Us Order Shipping Status If you have not received your order and believe it is late, please make sure that your credit card has been billed before you call us. We ship the product the same day the credit card is charged. Orders should arrive 7-10 business days after the credit card has been charged. If your shipment is overdue, please email us at status@essiac-canada-intl.com. We will attempt to respond to all requests on the same business day, and certainly within 1 business day. Please note that the hours of operation for our customer service desk are Monday-Thursday from 8:30 a.m. to 7 p.m. Eastern Time, on Friday from 8:30 a.m. to 5:00 p.m. Eastern Time and on Saturday and Sunday 8:00 a.m. to 12 p.m. Returns and Refunds Please do not send us any parcels back until you check with us so we can give you the information on where you should return the parcel. All returns are subject to a 20% re-stocking fee. Returns are not accepted after 14 days and shipping charges are not refunded. If the parcel is “returned to sender” without being accepted by the receiver shipping charges to return the parcel to the sender will be deducted from you account. If you still have questions, or wish to check on the status of your refund, please email us at returns@essiac-canada-intl.com All other Order-related Customer Service Questions : service@essiac-canada-intl..com Phone : Order Line: 1-888-900-2299 Customer Service : Phone: +1.514.695-2299 OUTSIDE NORTH AMERICA : +1.514-695-2299 Fax : +1.514-695-2287 Mail : Altramed Health Products Inc. 3551 St. Charles #241 Kirkland, Quebec, Canada H9H 3C4 Consider Subscribing to our free newsletter mailing list on the right side of this page so we can keep you up to date and informed on our ongoing specials! |
